Refund Policy – Nickel n Dime

Refund Policy for Nickel n Dime

At Nickel n Dime, we strive to ensure your satisfaction with every purchase of our household items, gifts, electrical items, and tools etc. We understand that occasionally a product may not meet your expectations. Our refund policy is designed to facilitate a smooth process for eligible refund requests.

Eligibility for Refunds:

Refunds are applicable only to physical items sold by Nickel n Dime.
Any damaged items must be reported within 24hrs of receipt.
Eligible items must be returned in their original, undamaged condition and with their original packaging intact.
The buyer is liable for the postage incurred for returns back to our shop.

Refund Request Process:

Customers are required to request a refund within 14 days of the purchase date.
To initiate a refund, please contact our customer support via email at admin@nickelndime.co.uk. Ensure to provide transaction details and specify the issue with the purchased item.

Non-Eligible Items:

Customized products or items purchased during a sale are not eligible for refunds. Any items that were purchased for a certain seasonal occasion (Christmas etc) would not be returned after the occasion date. Items that have evidence of abuse will not be refunded.

Refund Processing:

Upon receipt of the returned product meeting the stated criteria, refunds will be processed within 5 working days.

Refund Method:

Refunds will be issued through the original payment method used for the purchase.

For any inquiries or to request a refund, please contact us at admin@nickelndime.co.uk. We value your feedback and aim to address any concerns promptly.

Please note that this refund policy is subject to our Terms and Conditions. This does not affect your statutory rights.