At Nickel n Dime, we strive to ensure your satisfaction with every purchase. Our refund policy is designed to facilitate a smooth process for eligible refund requests.
Eligibility for Refunds
- Refunds are applicable only to physical items sold by Nickel n Dime.
- Any damaged items must be reported within 24 hours of receipt.
- Eligible items must be returned in their original, undamaged condition with original packaging intact.
- The buyer is liable for postage costs incurred for returns.
Refund Request Process
- Customers must request a refund within 14 days of the purchase date.
- To initiate a refund, contact us at admin@nickelndime.co.uk with your transaction details and the issue with the item.
Non-Eligible Items
- Customised products or items purchased during a sale are not eligible for refunds.
- Items purchased for a seasonal occasion (e.g. Christmas) will not be accepted for return after the occasion date.
- Items showing evidence of misuse or abuse will not be refunded.
Refund Processing
Upon receipt of the returned product meeting the stated criteria, refunds will be processed within 5 working days.
Refund Method
Refunds will be issued through the original payment method used for the purchase.
Contact Us
For any enquiries or to request a refund, contact us at admin@nickelndime.co.uk. This policy does not affect your statutory rights.
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