Refund Policy for Nickel n Dime
At Nickel n Dime, we strive to ensure your satisfaction with every purchase of our household items, gifts, electrical items, and tools etc. We understand that occasionally a product may not meet your expectations. Our refund policy is designed to facilitate a smooth process for eligible refund requests.
Eligibility for Refunds:
- Refunds are applicable only to physical items sold by Nickel n Dime.
- Any damaged items must be reported within 24hrs of receipt.
- Eligible items must be returned in their original, undamaged condition and with their original packaging intact.
- The buyer is liable for the postage incurred for returns back to our shop.
Refund Request Process:
- Customers are required to request a refund within 14 days of the purchase date.
- To initiate a refund, please contact our customer support via email at admin@nickelndime.co.uk. Ensure to provide transaction details and specify the issue with the purchased item.
Non-Eligible Items:
- Customized products or items purchased during a sale are not eligible for refunds. Any items that were purchased for a certain seasonal occasion (Christmas etc) would not be returned after the occasion date. Items that have evidence of abuse will not be refunded.
Refund Processing:
- Upon receipt of the returned product meeting the stated criteria, refunds will be processed within 5 working days.
Refund Method:
- Refunds will be issued through the original payment method used for the purchase.
For any inquiries or to request a refund, please contact us at admin@nickelndime.co.uk. We value your feedback and aim to address any concerns promptly.
Please note that this refund policy is subject to our Terms and Conditions. This does not affect your statutory rights.